Mangement Tasks access denied from Device manager

hlichiere · ‎10-29-2009

I don't anderstand why i can't access to Management tasks functions from device center to a device and not to an other. It happens since a device package update. It seems i have not all permissions to access the device from "Device center". Remark : the only solution to have these functions is delete and re-add the device.

I'am using admim account.

Thx for suggestions.

Joe Clarke · ‎10-29-2009

What tasks are you using? What version of LMS do you have? What devices? Is LMS integrated with ACS? Post a screenshot illustrating the problem you're seeing.

hlichiere · ‎10-29-2009

Hi,

LMS 3.2 Solaris 10

There are 3 functions available with device center : Tools / Reports /Mngt Tasks.

I select a random device => i have just Tools and Reports functions. I remove and re-add this device from DCR, there are the 3 functions.

Same thing for 2000 devices. Never had this problem before the package update. Thx

Joe Clarke · ‎10-29-2009

If you have RME 4.3.1, then you are seeing CSCtc21648. A workaround is available if you contact the TAC.