I have installed ICM along with CTIOS Server ... My CG1 (CTI Server) is supposed to run on port 42027 - but it doesnt somehow (in netstat it doesn't show up as well). I've double checked, everything was installed & configured as per cisco docs (atleast i tried my best)
The CTIOS process, keeps trying port 42027 and mark it as offline in its logs.
Can someone suggest why its happening, i have tried to add another CTI server in ICM setup as well but its behaving same.
Below is the output from the shell window :
Title: icm-CG2A ctisvr - [IDLE 10.110.10.11 PORT:42027]
06:33:35 Trace: Main: argc = 8
06:33:35 Trace: Main: argv = CTISrvr
06:33:35 Trace: Main: argv = ctisvr
06:33:35 Trace: Main: argv = DIRTY
06:33:35 Trace: Main: argv = SIMPLEX
06:33:35 Trace: Main: argv = A
06:33:35 Trace: Main: argv = C:\icm\icm\cg2a
06:33:35 Trace: Main: argv = 2
06:33:35 Trace: Main: argv = ICM\icm\CG2A
06:33:35 Trace: Display of EMS messages to the screen has been dynamically disab
CTIOS Server WIndow OUtput:
ctios was started with 10 arguments
arg 0: CtiosServerNode
arg 1: ctios
arg 2: CLEAN
arg 3: SIMPLEX
arg 4: A
arg 5: C:\ICM\CTIOS\CTIOS1
arg 6: 255
arg 7: ICM\CTIOS\CTIOS1
arg 8: CTIOS
arg 9: CTIOS1
CtiOsEMSHelper::getConfigInfo(): could not determine side
CtiOsEMSHelper::start(): failed to retrieve EMS and MDS configuration.
06:25:03 Trace: Display of EMS messages to the screen has been dynamically disab
P.S: There's no firewall on the system & I followed this document
I guess the obvious question is why isn't your PG going active?
Have you correctly configured the Call Router to activate this particular PG? If you are used to the 7.2 method (and previous ICMs) of making the Call Router enable a PG (with a check box), then you must follow a different method with 7.5, as described in the manual.
This has caused issues.