Hey allâ¦ HELP!
I recently got my first request to put a call center off-site and I have ran in to a bit of an issue I never anticipated. When I set up my call center I went with G.711 prompts. Now it seems that I need G.729. I need to try to figure out if there is a way to get there from here. Do I have to re install? Once I convert, I will need to convert all of the prompts for the current 5 call centers to G.729. Does anyone know of a good program to do that? What about recording in G.729?
I am going to start googling the heck out of this issue, but any direction I can get from you guys (and gals) would be very helpful.