Transfer a live ringing call to another extension

Nicolas Mansour · ‎11-01-2009

Hi guys,

Are there any ways to transfer any incoming ringing call to another extension ?

sunishnair · ‎11-01-2009

Hi,

yes u will get lot of option to transfer the call to another extension,

1. If user want to transfer the call to another person extension, user can use his softkeys on his phone.

2. If all the incoming calls you need to transfer to another extension, you need to create a translation pattern in the call manager.

or

you can click forward all number and enter the number in the ip phone configuration menu in the call manager.

Regards,

Sunish

Paul Reck · ‎11-01-2009

If you're looking to transfer a ringing call to another extension without answering the call I'm afraid that I don't think there's a way to do it with the standard CUCM features.

The closest feature would be iDivert which transfers the ringing call to voicemail.

From the Features and Services Guide

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/7_0_1/ccmfeat/fsimmdiv.html

Paul

sunishnair · ‎11-02-2009

Dear Paul,

You are write, for in the posting time i didn't noticed about the Live call.