Brian Carlson Mon, 11/02/2009 - 09:01
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Are both of the users in a user group? For the end-user to be able to login to ccmuser, their account needs to be in a user group.

Paul Reck Mon, 11/02/2009 - 14:07
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Hi Rune,


as Brian correctly pointed out, your users need to be a member of a group to access the CCMUser pages. The group must have the correct role attributed to it.


The role that provides that access is the "Standard CCMUSER Administration" role. There's a built in group that has this role associated already and that group is the "Standard CCM End Users" Group.


http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cucm/admin/6_1_1/ccmcfg/b08usgrp.html


regards,


Paul

runmosta Tue, 11/03/2009 - 03:16
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I have checked and both users have Standard CCM End User group.


And they have Standard CCM End user role and Standard CCMUSER Administration role.


They have also a phone attach


regards

Rune

Paul Reck Tue, 11/03/2009 - 16:13
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Hi Rune,


if you've set up the LDAP authentication to AD the CCMUser page login is authenticated against the AD Global Catalog server so you might want to see if there's anything in the logs there


http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/7x/directry.html#wp1070369


I've also previously seen problems logging onto the ccmuser pages where the username was case sensitive, so it might be worth checking that.


What sort of error are you getting when the user attempts to login? What version of CUCM are you running?


regards,


Paul

Paul Reck Tue, 11/03/2009 - 16:23
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Hi Rune,


in addition you should also be able to gather CCMUser traces from the Serviceability web page. If you don't have that option you might be running into the following bug


CSCsm37017


regards,


Paul

runmosta Mon, 11/16/2009 - 12:18
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I'm running version 6.1.3.1000-16


I'm getting this error: Login failure (Wrong user name og password) This is me transfering from the norwegian laguage.


Rune

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