11-02-2009 08:31 AM - edited 03-15-2019 08:20 PM
I have a 7sites CME setup with a central gatekeeper.Numbering plan is 4 digits. I am not able to place calls from one particular cme site to others through gatekeeper. Calls fail at Gatekeeper.
Gatekeeper Log when call fails:
*Nov 2 04:55:34.625: //xxxxxxxxxxxx/xxxxxxxxxxxx/GK/rassrv_find_cache: ras cache hit req-type=0, seqnum = 38062,remaddr = 212.203.89.114
*Nov 2 04:55:35.789: //xxxxxxxxxxxx/xxxxxxxxxxxx/GK/gk_process: got a TIMER event
*Nov 2 04:55:35.789: //xxxxxxxxxxxx/xxxxxxxxxxxx/GK/gk_handle_timers
*Nov 2 04:55:35.789: //xxxxxxxxxxxx/xxxxxxxxxxxx/GK/gk_handle_timers: managed timer expired 0x46743E58
*Nov 2 04:55:44.305: //xxxxxxxxxxxx/xxxxxxxxxxxx/GK/gk_process: got a TIMER event
*Nov 2 04:55:44.305: //xxxxxxxxxxxx/xxxxxxxxxxxx/GK/gk_handle_timers
*Nov 2 04:55:44.305: //xxxxxxxxxxxx/xxxxxxxxxxxx/GK/gk_handle_timers: managed timer expired 0x46743E28
*Nov 2 04:55:44.657: //xxxxxxxxxxxx/xxxxxxxxxxxx/GK/rassrv_find_cache: ras cache hit req-type=0, seqnum = 38063,remaddr = 212.203.89.114
*Nov 2 04:55:48.285: //xxxxxxxxxxxx/xxxxxxxxxxxx/GK/gk_process: got a TIMER event
*Nov 2 04:55:48.285: //xxxxxxxxxxxx/xxxxxxxxxxxx/GK/gk_handle_timers
*Nov 2 04:55:48.285: //xxxxxxxxxxxx/xxxxxxxxxxxx/GK/gk_handle_timers: managed timer expired 0x46743C88
*Nov 2 04:55:49.653: //xxxxxxxxxxxx/xxxxxxxxxxxx/GK/rassrv_find_cache: ras cache hit req-type=0, seqnum = 38063,remaddr = 212.203.89.114
*Nov 2 04:55:53.233: //xxxxxxxxxxxx/xxxxxxxxxxxx/GK/gk_rassrv_arq: arqp=0x46EB25F8,crv=0x1F, answerCall=0
*Nov 2 04:55:53.233: //EA678A788075/EA6826A08077/GK/gk_dns_query: No Name servers
*Nov 2 04:55:53.233: //EA678A788075/EA6826A08077/GK/rassrv_get_addrinfo: (8412) Tech-prefix match failed.
*Nov 2 04:55:53.233: //EA678A788075/EA6826A08077/GK/rassrv_get_addrinfo: (8412) unresolved zone prefix, using source zone AMICORPGK1
*Nov 2 04:55:53.233: //EA678A788075/EA6826A08077/GK/rassrv_arq_select_viazone: about to check the source side, src_zonep=0x485ECBD4
*Nov 2 04:55:53.233: //EA678A788075/EA6826A08077/GK/rassrv_arq_select_viazone: matched zone is AMICORPGK1, and z_invianamelen=0
*Nov 2 04:55:53.233: //EA678A788075/EA6826A08077/GK/rassrv_arq_select_viazone: about to check the destination side, dst_zonep=0x485ECBD4
*Nov 2 04:55:53.233: //EA678A788075/EA6826A08077/GK/rassrv_arq_select_viazone: matched zone is AMICORPGK1, and z_outvianamelen=0
*Nov 2 04:55:53.233: //EA678A788075/EA6826A08077/GK/rassrv_get_addrinfo: (8412) successfully resolved the alias locally and returning with 0x0
*Nov 2 04:55:59.685: //xxxxxxxxxxxx/xxxxxxxxxxxx/GK/rassrv_find_cache: ras cache hit req-type=0, seqnum = 38064,remaddr = 212.203.89.114
*Nov 2 04:56:03.285: //xxxxxxxxxxxx/xxxxxxxxxxxx/GK/gk_process: got a TIMER event
-Prakash
11-02-2009 10:38 AM
I do not know the entire topology, but the zone being matched for this call is AMICORPGK1 since no zone prefix is specified. At this point, what does the call logs say on the remote gateway. Are the calls getting to this point?
11-02-2009 08:25 PM
Hi Kelvin,
There is no log at all on the remote gateway.
-Prakash
11-05-2009 10:05 AM
Can you post your Gatekeeper configuration? This will help in locating the issue.
11-05-2009 11:59 PM
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