11-02-2009 10:57 AM - edited 03-14-2019 04:48 AM
IPIVR seems be designed for handling inbound call. Is it possible that ipivr can handle scheduled outbound calls?
Or is there any products (cisco or others) for this functions?
thanks first
11-02-2009 11:27 AM
You can make outbound calls from a script; however, they must be triggered by an external event. This is typically done by an HTTP trigger to the script which then makes an outbound call leg based on parameters provided through the HTTP trigger. I.E. your application server issues the HTTP trigger to IPIVR to make a call when the appropriate event occurs.
If you are looking for an outbound dialer, this is included in CCX Premium for the quantity of agents you purchase.
11-03-2009 11:51 AM
what is your platform and versions?
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