spa962, rss and cyrillic fonts

Unanswered Question
Nov 2nd, 2009
User Badges:

02112009.jpg

At our company we are trying to make a Linksys SPA962 phone use RSS in

Bulgarian (cyrillic). We installed the latest software (version 6.1.5a) and

the dictionary file bgS_v615.xml, but still all we get on the display is

garbage text. It looks like an encoding problem, but we had no luck

changing the encoding settings to all possible options. Here is a snapshot

of what we get...
We are out of ideas. Anyone there having the same isuue?

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.
Patrick Born Mon, 11/02/2009 - 18:19
User Badges:
  • Cisco Employee,

Hi ipltdbulgaria,


Are the rest of the phone's prompts correct for the localization?

I'm trying to understand if the problem is with the dictionary file or with the RSS feed.


I do know that there are different types of RSS feeds and not all are compatible with the SPA phones.


Regards,



Patrick

----------

ipltdbulgaria Mon, 11/02/2009 - 23:39
User Badges:

Hi, Patrick

The rest of the phones are absolutely the same. We tried different RSS but still the same. Actually everythingelse with the localization works great, exept rss.

Patrick Born Tue, 11/03/2009 - 14:00
User Badges:
  • Cisco Employee,

Hi ipltdbulgaria,


I've requested the help of Engineering on this.


Regards,



Patrick

-----------

Patrick Born Tue, 11/03/2009 - 14:02
User Badges:
  • Cisco Employee,

Hi ipltdbulgaria,


Can you please provide an example URL for the Eng team to view?


Thanks,



Patrick

----------

jlai2 Tue, 11/03/2009 - 16:03
User Badges:



Hi ipltdbulgaria,


Can you provide me an example rss url to try?


John



Patrick Born Thu, 11/05/2009 - 14:53
User Badges:
  • Cisco Employee,

Hi ipltdbulgaria,


Initial analysis shows that we appear to be ignoring the charset in the HTML header. I've alerted the Product Manager and will report back.


Regards,



Patrick

----------

Patrick Born Mon, 11/09/2009 - 16:26
User Badges:
  • Cisco Employee,

Hi ipltdbulgaria,


I have heard back from Product Management. There are no engineering resources scheduled to enable Cyrillic RSS support in the SPA9xx IP phones.

This will be supported and working in the SPA500 IP phone family.


Regards,



Patrick

----------

ChrisCogdon Fri, 11/27/2009 - 19:46
User Badges:

I think patrick is saying that "we wont fix this problem for your SPA9xx phone, sorry".


As a workaround, you might be able to write a "gateway" for your RSS feed that translates the feed from UTF-8 into a character set the phone supports OR, force the character set encoding into the HTTP headers (as far as I can see, its only in the XML header)


Ie, if you wrote a proxy that just added Content-Type: text/xml; encoding="utf-8" to the headers, you might get it working. as far as I can tell, the feeds only put the encoding into the xml attribute.

Actions

This Discussion