Does anyone have a checklist for supervisors or administrators to help them decide if a CUCM Hunt Group or UCCX is needed to service departmental call distribution?
-Users can login/logout of line groups with the HLog softkey.
-Calls can be sent off to a larger line group or hunt list (or voicemail) if Ring no answer or busy timers are exceeded.
?What about any reporting? Is there anyway to report Huntpilot or Line group member statistics, I have not found.
-In UCCX you can queue up calls and play MOH in queue, not available with Hunt Pilots.
Is anyone aware of any new advancements or outside the box ways to supplement ACD features (no, not the BACD.TCL script) for CUCM without UCCX?