CUBE time based call routing

Unanswered Question
Nov 2nd, 2009

Hi All,

after time has been changed today for day light saving, the CUBE is showing the right time with "show status" command. and also through dial number analyzer shows incoming calls during business hour get translated the way it should be. but not in production.

when someone calls the main number during business hours, translation pattern translates called number to the number that is created for after business hour.

any suggestion to fix this issue would be very appreciated.

Thanks

Alex

I have this problem too.
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Paul Reck Mon, 11/02/2009 - 18:49

Hi Alex,

are you using Time of Day routing on those Translation Patterns? If so you might be running into one of the following bugs

CSCsh81747

Callmanager TOD routing not updated with DST patches

Symptom:

Time of Day routing is still 1 hour off in US timezones after applying DST

patch

Conditions:

CallManager patched for DST, running in a US timezone, using TOD routing. This

is applicable from CallManager version 4.1 onwards only. This bug is not applicable to 3.3.5 version and 5.X versions.

Workaround:

CallManager TOD can be configured with two options from Route Partition. The options are either:

- Use specific Time Zone (You can select Time Zone from the drop down list)

- Use Originating Device Time Zone.

If the system has been patched for DST either with an ES version with the fix for CSCsf07523 or with the standalone DST patch for, the second option (Use Originating Device Time Zone) would work correctly.

Depending on the specific system, a possible workaround would be to set it to "Use Originating Device Time Zone"

If the situation is such that 'Use specific Time Zone' if needed, then the fix for this defect is required

1st Found-In

4.1

Fixed-In

4.3(1.27)

3.3(5)ES59

4.1(3)ES100

4.2(3)ES21

4.2(3)SR2

4.3(1)ES1

or

CSCsy25150

CUCM is not sending Daylight Saving Time updates

Symptom:

Certain models of Cisco IP Phones (first generation) fail to get the time

information from the Cisco Unified Communications Manager server component.

Cisco IP Phone Models: 7905, 7910, 7912, 7920, 7921, 7925, 7935, 7936, 7937, 7940,

7960, 7985.

Time of Day routing (ToD) in CUCM is also affected.

The following Cisco Unified Communication Manager versions containing the fixes

are now on CCO:

5.1.3.7000-5 (5.1(3f))

6.1.3.3000-1 (6.1(3b))

6.1.3.3190-1 (6.1(3b)SU1)

7.0.1.11002-4 (7.0(1)SU1a)

7.0.2.20000-5 (7.0(2a))

The links to the BugToolKit contain additional details.

regards,

Paul

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