We are using IPCC enterpise 7.5(6) with CVP comprehensive call flow with customized CTI application.
One of the process is bank process in which after doing TPIN genaration we nullify the ECC variables from call and put empty or null value.In Agent desktop logs we can see the value's are set to NULL but in VRU PIM logs we see that call is preserving CRN number( which is account number of the caller).We are doing blind transfer to IVR that time also old ECC variable is present in VRU PIM logs
We are using thre scripts,
1 Main CVP script
2 Agent transfer script
3 TPIN transfer script
The expected result is if the variable value is null then the call will be transfered to main manu but as the call is preserving the ECC variable value its getting transfered to main manu.