11-03-2009 08:48 AM - edited 03-18-2019 10:46 AM
When I run the CDR/CMR dump from Call Manager 4.1, I get a 10011 contact your administrator error. If I run the error log, I see error 25 "starting of NT service failed." "could not export cdr/cmr dump"
It looks like everything else is working fine, I tested ODBC connectivity to art, the ART service is running in Windows, I have my CDR flags enabled in system parameters...so what am I missing that's causing this error?
11-03-2009 09:08 AM
Hi,
Can you please try to restart the necessary CDR services.
Check the CDR database file size it exceeded or not
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a008049aab0.shtml
try to reactivate the cdr flag and other things...
CDR Analysis and Reporting (CAR) Tool Error Message: Error Code: 10011, System Error. Contact System Administrator
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080919416.shtml
CallManager 6.x/5.x : CDR/CMR Error
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080933fcf.shtml
11-03-2009 09:58 AM
Hmm, I'm not getting the error message from the first article.
I tried the second, made sure my user had a first and last name, still didn't work.
It's a Call Manager 4.1 system.
What's odd is I can view data on searches against extensions, I just can't do a CDR/CMR dump.
11-04-2009 01:44 PM
Apparently I'm running into this error:
Will install 4.1(3)ES47 and update everyone with my findings.
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