RVL 200 Unable to install Virtual Passage under Vista Business and Windows 7

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Nov 3rd, 2009
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We use RVL 200 to establish VPN connections. Now we have the problem that no VPN connection is established.

The same problem with Windows 7, but also with Vista Buiness, using administrator account, IE8, trusted sites, ActiveX enabled ...
Message: Virtual Passage Setup:
Error: Virtual Passage not installed. Please install as administrator.

thx for help, greetings,
Herbert Gerstbauer.

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Te-Kai Liu Tue, 11/03/2009 - 22:19
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RVL200 Virtual Passage should work with Vista Business. If it does not work, please contact the Small Business Support team for further troubleshooting.

h.gerstbauer Thu, 11/05/2009 - 02:51
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NO, it doesn't work with Vista Business.

how to contact the Small Business Support team?

please give us a link or mail address.


patrick.koehne Sun, 11/22/2009 - 05:02
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does someone got a response from Cisco support so far or does someone know if a new firmware is on it's way?

My first customers are also switching to Windows7 and are more than annoyed that the SSL-remote is not working anymore.

No firmware update available and the customer is not able to downgrade because of this.

From customer side view that looks very negative for Linksys/Cisco at the moment and of course they are treating me because I've sold them crab :-(

Best regards


Alejandro Gallego Sun, 11/22/2009 - 20:27
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  1. Open Internet Explorer.
  2. Click Tools.
  3. Click Internet Options.
  4. Click the Advanced tab.
  5. Select Use SSL 2.0 and Use SSL 3.0.
  6. Click the Security tab.
  7. Click Custom Level.
  8. Select Enable for the Active scripting, Allow paste operations via script, and Scripting of Java applets settings.
  9. Go to Internet Options > Privacy > Advanced
  10. Deselect (remove the checkmark from) Override automatic cookie handling.
  11. Click OK all the way back out.

Can you verify you have these settings already configured? Did I understand that everything was working fine with Vista but then stopped working?

When you connect to the webpage and click on the Lock, you obviously get the drop down box in IE asking you to install active X; when you click to allow do you get a pop up window with the buttons; "Install" and "Cancel"?

h.gerstbauer Mon, 11/23/2009 - 02:16
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I get exactly the same error message.

After click on OK it follows: "Virtual Passage Driver uninstall Failed."

With Vista Business the problem could be solved by deactivating UAC (User Access Control) in user management during first installation.

With Windows 7 deactivating UAC does NOT work!

It's really time now that Cisco deliveres a solution for that!

H. Gerstbauer.

patrick.koehne Mon, 11/23/2009 - 04:34
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Wow, so far I used RVL200 with Firefox but now I tried again on my WinXP-Pro-SP3 and IE6!!

And it's also not working with the above method.

After pressing the blue lock I get the popup to install regardless of the signature and that was it.

In the bottom-left corner I get the error symbol with the error from the image.

So, I would swear that this worked sometime before. So it seems that something in whatever update makes it impossible now...




rmcguirk Fri, 11/27/2009 - 08:48
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It worked fine for me under 32-bit Vista Business, from IE or Firefox. It doesn't work on either under 32-bit Windows 7 Business.

Under IE, I get a message that the Active-X program cannot be installed because the publisher is unknown, I looked at the certificate, and it expired in 07/09.

Under Firefox I get a message that Virtual Passage is only supported under XP, Win 2003, etc. No mention of Windows 7.


b_ferrand Tue, 03/16/2010 - 09:39
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That's unbelievable Cisco forgets the new Microsoft operating system. My client use Seven pro 64 and IE8. Impossible to start a SSL VPN connection. I’ve removed the RVL200.

berthogendoorn Thu, 03/25/2010 - 17:08
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I Have several Windows XP users that have lost the ability to log in to the office Network as they have upgraded to Windows 7 Pro, when are we going to see the new firmware to address this issue, it was promised before the end of first quarter 2010, which is just about here.

The Router is less than 5 weeks old, I just do not understand why the support issue is so lagging. In the interim I had them install RealVNC to access the network, but only as a temp fix, please Cisco lets have that new firmware.

patrick.koehne Fri, 03/26/2010 - 02:07
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Yes, I can just underline this demand!!!

As a Linksys/Cisco Partner I placed the RVL200 at customer's site and the customer stayed calm so far because I told him an update is in progress for March.

But now he is willing to push on me that I have sold him crab! :-(

He has the same problem having XP first and now some users with Windows 7 and they can't access any more!



jorgenbgulbrandsen Fri, 03/26/2010 - 02:20
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I just installed new firmware v. Will report back after testing is done.

b_ferrand Fri, 03/26/2010 - 05:09
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Hi Jorgen,

I only see RVL200_Firmware_v1.1.7.zip

Do you have the link to download ?


jorgenbgulbrandsen Sat, 03/27/2010 - 07:22
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Latest release works with Win7! About time btw.

Sorry guys, but I can't be the Cisco Beta software hub. Contact SBS to get the latest beta firmware.


boatanas Wed, 09/22/2010 - 01:26
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I had a Belgian customer who was unable to connect through SSL to a RVL200 under Windows 7 64-bit Professional. From our lab we were able to connect to his router using exactly the same SSL account wihtout any problems.

It turned out that the Windows 7 64-bit DVD the customer used on his Toshiba Tecra S11 was a Recovery disk, which for one reason or another messed up the installation of the Virtual Passage driver and thus prevented SSL connection.

Once the customer installed Windows 7 64-bit from another original DVD SSL worked just fine.

b_ferrand Thu, 10/13/2011 - 08:55
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Hi Boatanas,

Can you send the firmeware or can you give the link ?, I 'don't see it on the web.

RVL200 with seven 64bits



mpyhala Thu, 10/13/2011 - 14:49
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