Hey guys -- every time I try to collect trace files in RTMT 8.1 with CUCM 7.1(2) it closes out.
I've created a new user on the same PC and it works fine. I'm trying to figure out how to clear my settings on the user that doesn't work (rebuilding a profile for this isn't want I wish to do).
I get this error in the log:
# An unexpected error has been detected by Java Runtime Environment:
# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x7710e7f5, pid=6068, tid=2352
# Java VM: Java HotSpot(TM) Client VM (1.6.0_01-b06 mixed mode)
# Problematic frame:
# C [SHLWAPI.dll+0x1e7f5]
# If you would like to submit a bug report, please visit:
--------------- T H R E A D ---------------
Current thread (0x26b53800): JavaThread "AWT-EventQueue-0" [_thread_in_native, id=2352]
siginfo: ExceptionCode=0xc0000005, reading address 0xffffffff
-- output omitted --