RTMT bombs out on trace collection - Java error?

Unanswered Question
Nov 3rd, 2009
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Hey guys -- every time I try to collect trace files in RTMT 8.1 with CUCM 7.1(2) it closes out.

I've created a new user on the same PC and it works fine. I'm trying to figure out how to clear my settings on the user that doesn't work (rebuilding a profile for this isn't want I wish to do).

I get this error in the log:


# An unexpected error has been detected by Java Runtime Environment:


# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x7710e7f5, pid=6068, tid=2352


# Java VM: Java HotSpot(TM) Client VM (1.6.0_01-b06 mixed mode)

# Problematic frame:

# C [SHLWAPI.dll+0x1e7f5]


# If you would like to submit a bug report, please visit:

# http://java.sun.com/webapps/bugreport/crash.jsp


--------------- T H R E A D ---------------

Current thread (0x26b53800): JavaThread "AWT-EventQueue-0" [_thread_in_native, id=2352]

siginfo: ExceptionCode=0xc0000005, reading address 0xffffffff

-- output omitted --

thoughts? thanks.

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