- Super Bronze, 10000 points or more
Cisco Designated VIP,
2017 IP Telephony
I have a new install of UCCX 7.0(1) and I have this wierd issue.
When a call is placed to the RP, the script attempts to select an agent assigned to a CSQ, at this point the call goes to the agent phone, ring once and then the agent goes to reserved state. On the agents CAD, you actually see the call and on the phone you see a missed call.
On another agent phone, when the call is placed to the agent, the agent goes directly to reserved state.
Both phones DN have the same partition.
I have checked all CSS/PT and Its obvious this is not the issue.
Any ideas please.