IPCC Ent with Outbound option licenses
The requirements are to be be able to script the fofllowing:
1 - We would like to give an option to callers during out of office hours to leave their number and would like to call all these numbers next day.
2 - currently there is a daily report generated for abandoned call. Would like to capture abandoned calls and if caller choosed to leave their no while in Q, and then dial them out. Intention is to do this dynamically/as quickly as possible , not wait for the whole day.
3 - Customers visiting the website, to be given an option to leave their number for call back. Would like to dial out these numbers in 2 hours or so.
Wanted to clarify...
1. Are these achieveable?
2. Do we need any more licenses/option on top of listed above?
3. My thinking is that after we get our hands on the ANI/CLI from the IP-IVR or the website:
- Do we store ANI/CLI in a database and then IPCC Outbound can pick these numbers up form the database - make a campaign out of it and then dial these numbers out?
- OR we have to upload these numbers in a particular campaign format manually to IPCC?
Any assistance would be great.