put callers on hold without asking Unity Connection 7.0

Unanswered Question
Nov 4th, 2009

I programmed option supervise transfer with the option put callers on hold without asking. The first two messages do not offer any option but the third message offer option to wait, to leave a message or to dial a extension. In the technical documentation, they dont describe the feature this way how can i resolve that problem.

I have this problem too.
0 votes
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
rob.huffman Wed, 11/04/2009 - 07:39

Hi Maud,

If you are referring to the number of "simultaneus" calls before this feature kicks in - don't forget that it relates to the phone being Busy. So call #1 will never get this treatment and call #2 will relate to the "Busy Trigger" set on the IP Phone directory number. In your case it sounds like the Busy trigger may be set to 2.

Changing Your Call Holding Preferences

When a basic transfer rule is configured to answer indirect calls at your extension, you can indicate how you want Cisco Unity Connection to handle the calls when your phone is busy.

To Change Your Call Holding Preferences for a Basic Transfer Rule


Step 1 In the Cisco Unity Assistant, from the Preferences menu, click Transfer and Screening.

Step 2 In the Transfer Rule table, choose the basic transfer rule whose settings you want to change.

Step 3 In the Transfer Calls To field, choose Extension .

Step 4 In the If My Extension Is Busy list, choose how you want Connection to handle calls when your extension is busy:

Send Callers to Voicemail Connection plays your greeting, then prompts the caller to leave a message.

Put Callers on Hold Without Asking Connection puts the caller on hold and does not offer the option of leaving a message.

Ask Callers to Hold Connection gives the caller the option of holding or leaving a message.


Hope this helps!


celine.jeannott... Wed, 11/04/2009 - 07:48

Hi Rob,

All the setup is done correctly. The problem is : we choose : Put Callers on Hold Without Asking Connection puts the caller on hold and does not offer the option of leaving a message but the system is still asking to the caller to leave a message the third time the waiting message is played.


This Discussion