unable to connect to the UCCX via VPN

Answered Question
Nov 4th, 2009
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Hello, i have an issue,

when i am trying to login to the supervisor desktop agent via VPN, an error occurred


"unable to create connection with web-server. Chech the server with address *.*.*.*:80"


thankx in advance

Correct Answer by david.macias about 7 years 6 months ago

if it works when you're in the office, more than likely it's a probably with your firewall.


david

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Correct Answer
david.macias Wed, 11/04/2009 - 10:39
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if it works when you're in the office, more than likely it's a probably with your firewall.


david

Sergey Tregubov Wed, 11/04/2009 - 11:21
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yes, in the office it's works,

tomorrow i'll check firewall policy

thank you

asafayan Wed, 11/04/2009 - 16:12
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Check name resolution. Your VPN based client may not be resolving your server name correctly.


I've seen this with the script editor on VPN connections where name resolution to our CCM was not functioning until a static entry was placed in the hosts file.


Regards,


Amir

Sergey Tregubov Wed, 11/04/2009 - 23:27
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but i am using ip addresses, not domain names.

so i think it can't be a problem

asafayan Thu, 11/05/2009 - 06:51
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With the script editor, the login prompt requires username/password/IP address of CRS server. So one would think that name resolution would not be required - yet the application references Call Manager by name and my VPN client could not resolve the name until I created a host file entry.


But this doesn't appear to be related to your issue. From your VPN client, are you able to ping your server IP address?

Sergey Tregubov Thu, 11/05/2009 - 13:29
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thankx you all

the problem wath with firewall

i've added my subnet to the firewall policy


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