I have got the manager assistance. Whenever a user calles the manager 5020 this has been forwarded to the assistance (5010) it works fine. when the caller calls the manager it gives one rings and then it rings the assistance phone if assistance does not receive the call it goes to voice mail of assistance. please let me know what need to be done if assistance is not there and the call is for manager it should go to the manager mail box (5020) as the caller dialed the managers number.
Please let me know what need to be done for CUE or cucm.