×

Warning message

  • Cisco Support Forums is in Read Only mode while the site is being migrated.
  • Cisco Support Forums is in Read Only mode while the site is being migrated.

UCCX Agent Logon Event

Unanswered Question
Nov 4th, 2009
User Badges:

We are running UCCX 7.0(1)SR04_Build443 and using the CAD Browser Edition.


Last week within a two day period, several of our agents logged into the agent desktop and when it launch it displayed a call ringing into them from one of the other agents with extensive duration periods (20 - 50 minutes). Of course we verified that these were not legitimate calls and none of them show up in the historical reports.


I'm not sure how to proceed with this. Has anyone else had experiences like this?

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.
Abdulbaseer Mohammed Thu, 11/05/2009 - 07:31
User Badges:
  • Silver, 250 points or more

strange. Is it happening to all agents or only those few who logged in a freash.

dnmosier7 Thu, 11/05/2009 - 07:48
User Badges:

I seemed to happen to about 90% of them. Atleast any of them who logged in during that two day window.

Actions

This Discussion