We have been using the Spam and Virus Blocker without any problems for some months now. About two days ago, an incident resulted in the device's power being pulled without the device having shut down and since that time, I have been receiving warning messages advising that CASE updates have been unsuccessful.
CASE update unsuccessful. This may be due to transient network or DNS issues, HTTP proxy configuration causing update transmission errors or unavailability of the configured download server. The specific error on the appliance for this failure is: Error transferring update package uridb (uridb-20091104_093653.case): [Errno 2] No such file or directory: '[tmpdir]/engine_update.1188.0/uridb-20091104_093653.case'
Serial Number: [serial]
Timestamp: 05 Nov 2009 07:49:36 +0800
The device registration is showing as completed. AV updates appear to be happening as per normal. I have tried running the setup wizard from scratch, but the updates still appear to be stalled.
Can anyone help with a possible solution? Thanks in advance.