CUE - Installing a new language

Answered Question


I have a quick question about installing a new language for Voicemail.

I would like to know if my Cisco 3825 Router needs to be rebooted after I install the new language? I know the NME-CUE Module will probably be rebooted, but that won't affect the router right in the way that the users will still be able to make calls.

Also, I have the following file:


Notice it's a .prt1 file. In the documents I've read, I saw a .pkg file. Is it still possible to install the language with the .prt1 file?

Thanks in advance,


I have this problem too.
0 votes
Correct Answer by Paolo Bevilacqua about 6 years 11 months ago

Router needs no reload.

You should have already installed the "language pack" .pkg that is needed to install the individual .prt1 files.

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 5 (1 ratings)
Correct Answer
Paolo Bevilacqua Thu, 11/05/2009 - 02:11

Router needs no reload.

You should have already installed the "language pack" .pkg that is needed to install the individual .prt1 files.

Thank you p.bevilacqua.

NME-CUE Module supports up to 5 languages. I already had 5, but I deleted one, so I have 1 more slot for NL.

What do you recommend me to do? Install the new language during office hours or after? The logical one would be after, but if it's safe I could just do it during office hours, since my FTP server doens't work that well and I could get some help from my colleague with that.

Paolo Bevilacqua Thu, 11/05/2009 - 02:22

All depends if your user are Ok with a brief outage during office hours.

I use a free FTP server on my laptop to upgrade anything, and it works very well.

Do you mean an outage of the Voicemail? Since the router doesn't need to be reloaded, the users can still place calls and receive calls.

None of the users use Voicemail yet. I'm planning on giving some users Voicemail after I install the new language. That's my final step I have to complete.

The NME-CUE Module isn't being used for anything yet.

I also use a free one, but I got some issues with going into Passive mode.

Paolo Bevilacqua Thu, 11/05/2009 - 02:30

Since you gave no service yet, you may want to upgrade to 7.x to avoid doing that in the future. It takes less than one hour.

I use a FTPd by Pablo software and it works well.

Paolo Bevilacqua Thu, 11/05/2009 - 02:48

As mentioned before, router needs no reload.

I've found that upgrade installs do retain config and prompts, but it's always wise to do a backup before.

I got a problem

CM-CUE> software install add cue-vm-nl_NL-langpack.nme.3.1.2.prt1

WARNING:: This command will install the necessary software to

WARNING:: complete an add-on install. It is recommended that a backup be done

WARNING:: before installing software.

WARNING:: The system will briefly be brought to an offline state

WARNING:: This will terminate any active call and prevent new calls

WARNING:: from being processed.

Would you like to continue? [n] y

Downloading ftp cue-vm-nl_NL-langpack.nme.3.1.2.prt1

Bytes downloaded : 31284081

Validating package signature ... done

ERROR: Invalid package. Please verify if this is a valid package file.

As I mentioned before, it is a .prt1 file. How do I install this?

I got it from:

Do I have to do something else first?

Paolo Bevilacqua Thu, 11/05/2009 - 09:13

As mentioned above, choose to install/upgrade the language pack .pkg file.

Then, choose languages from the menu.

Paolo Bevilacqua Thu, 11/05/2009 - 10:52

Basically you need to specify cue-vm-langpack.nme.3.1.2.pkg and you will be given the language choices in a menu.


This Discussion