Agent Call summary report CCX 5 mismatch

Unanswered Question
Nov 5th, 2009

Hi,


A client wants to know why there is a difference on the agent call summary report when a report is requested for different periods of time.


I attach the report where is shown the result for the period of time from 7:30 to 19:00 and the second report separated in two parts from 7:30 am to 9:59 am and from 10:00 am to 19:00


Regards



Attachment: 
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.

Actions

This Discussion