asdm unable to open

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Nov 6th, 2009
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one of our clients are having problems with using asdm for firewall with version 4.0 and asdm 6.1.

Am using java jre 1.4.2_6 version. It used to open earlier but now it hangs at login.

Please suggest.


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Panos Kampanakis Fri, 11/06/2009 - 10:48
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  • Cisco Employee,

Did you try upgrading java?

Does that help when running Java 1.6?


suthomas1 Fri, 11/06/2009 - 22:10
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Strangely, i cant access it now when https://ip address is used. http server is enabled for this interface already.Please advise.

I have another ASA which is accessible using the same Java.

Also, should it show the asdm image in the filesystem( this being a module fw).


suthomas1 Mon, 11/09/2009 - 05:26
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tried a telnet on https port to this firewalls ip, but it doesnt respond.

Any ideas.


duncan-blake Mon, 11/09/2009 - 16:23
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If you can't telnet to the port, then you certainly won't be able to use ASDM to control it. Is there any chance you are having a routing or internal firewall issue? That is, what's the network like between your admin machine and the ASA?

Some other questions/techniques to try:

Is it configured for administation over SSH?

Can you connect a serial cable to the console port, or connect through a remote console solution?


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