Solved: CUCM 6.1(2) device unregistered reason code

glenn.martindell · ‎11-06-2009

Can anyone tell me what reason code 13 means with reagards to a device unregistering? I suspect that it is network related but can only find reason code 12 on cisco.com.

From app logs:

ccm: 403998: Nov 05 05:01:06.808 UTC : %CCM_CALLMANAGER-CALLMANAGER-3-DeviceUnregistered: Device unregistered. Device name.:SEPxxxxxxxxxxxx

Device IP address.:xxx.xxx.xxx.xxx

Protocol.:SCCP

Device type. [Optional]:436

Device description [Optional].:phone-xxxx

Reason Code [Optional].:13

Cluster ID:StandAloneCluster

Node ID:xxxxxxxxxx

Jaime Valencia · ‎11-06-2009

All the codes are found in the error messages docs

System Error Messages for Cisco Unified Communications Manager 7.1(2)

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/err_msgs/7_x/ccmalarms712.html

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

View solution in original post

Jaime Valencia · ‎11-06-2009

All the codes are found in the error messages docs

System Error Messages for Cisco Unified Communications Manager 7.1(2)

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/err_msgs/7_x/ccmalarms712.html

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

glenn.martindell · ‎11-06-2009

Cool, thanks!

glenn.martindell · ‎11-06-2009

Can soemone help me understand why/when I would get a reason 16 DuplicateRegistration?

Rob Huffman · ‎11-06-2009

Hi Glenn,

Here is the explanation;

ReasonCode 16: DuplicateRegistration. This means that Cisco Unified CallManager detected that the same device was registered on two nodes at the same time. When this happens, Cisco Unified CallManager sends a restart request to the phone to force the phone to register with only one Cisco Unified CallManager.

I believe this can happen if a phone loses contact with its Primary CUCM and moves to the Secondary CUCM and registers before the de-registration on the Primary has been fully completed. I'm pretty sure this is a fairly rare network related problem.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/rel_notes/5_1_2/512bcmrn_1.pdf

Hope this helps!

Rob