WVC210 with Motion Detection does not stay in the correct position

Answered Question
Nov 7th, 2009

When I set the camera in a specific position (setting it as Home) and then I enable Motion Detection feature (setting area and sensibility using the home position); if i have set the "Disable Motion Detection while position is incorrect" with "Go to Motion Detection position if idle" option the camera will reset the tilt after the time set has expired.

Is it a known bug (I have not found anything about that here)?

Is there a way to set which is the motion detection position to be held?

Correct Answer by David Hornstein about 7 years 3 months ago

Yep,  It's "hot off the press".

Ok,  at the moment you have to log into cisco to get that file.


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Overall Rating: 5 (1 ratings)
David Hornstein Mon, 11/09/2009 - 06:42

Hi M.Bordoni,

I will pass this onto the wonderful folks at the Small Business Support Center to get their opinion.

Just out of interest, I'm guessing you are utilities built within the camera to send a image somewhere ?

Are you  using the  free Surveillance monitoring application to store captured video on your NAS/PC or server ?

regards Dave

m.bordoni Mon, 11/09/2009 - 14:10

I'm uploading images to an internal FTP server on a server, then I can watch them using a website.



David Carr Mon, 11/09/2009 - 12:00

As far as I know, this is not a known issue.  If you could, call in to the SBSC at 866-606-1866 and let them troubleshoot with you on the issue.  Are you running the latest version of firmware the 1.2.0 version.  If not upgrade that and test your configuration out and see if that resolves the issue.  If that does not fix it.  Give the SBSC a call and let them troubleshoot it with you.

m.bordoni Mon, 11/09/2009 - 14:19

As far as I know the latest version for WVC210 is 1.0.0 where can I find the 1.2.0 version?

I have some problem to have a chat with you since I am in Italy now.

I looked for a new version of the firmware on the support site and I have found the 1.0.0 version only.

Please let me know where can I find it.



jarharpe Tue, 11/10/2009 - 08:57

You can find the latest firmware on cisco.com web cite under downloads for WVC210. The latest firmware version is

Correct Answer
David Hornstein Tue, 11/10/2009 - 09:07

Yep,  It's "hot off the press".

Ok,  at the moment you have to log into cisco to get that file.


m.bordoni Wed, 11/11/2009 - 14:23

Camera Upgraded, i will check if it fixes the issues and i will let you know.


Michele Bordoni

m.bordoni Fri, 11/13/2009 - 14:33

Thank you very much, with the new firmware everything runs smoothly.

The issue has been fixed.

Take care that I found some links that still point to the original software (1.0.0)


Michele Bordoni


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