Installing a 7941G phone

Unanswered Question
Nov 7th, 2009

I'm trying to install a 7941G phone on a 2811 router running IOS 12.4(3d), CME 3.3 and CUE 2.1.3. The phone is not adding in CME and the phone loads I downloaded are not registering on the router. I've been trying to find documentation on installing the phone and I found one good one but can't find it again. Can anyone let me know if I have the correct IOS and CME/CUE software versions and if there is a good install document out there.

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Rob Huffman Sun, 11/08/2009 - 06:28

Hi Danny,

The 7941G is not supported with CME 3.3

Cisco CallManager Express 3.3 Supported Firmware, Platforms, Memory, and Voice Products

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/requirements/guide/cme33spc.html

You would want to go to at least CME 4.1

Cisco Unified CME 4.1 Supported Firmware, Platforms, Memory, and Voice Products

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/requirements/guide/cme41spc.htm

Here is an excellent guide

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmeinstl.html#wp1003087

Hope this helps!

Rob

danny.cintron@a... Sun, 11/08/2009 - 07:23

Thanks for your reply and all your help. Do you know if 4.1 has to be purchased or can I upgrade from 3.3? What components do I need to upgrade? What particular files need to be downloaded?

Rob Huffman Sun, 11/08/2009 - 07:33

Hi Danny,

You are most welcome my friend :)

CME is part of the IOS, so if you have a service contract that allows you access to the IOS downloads you are good to go;

The required steps are nicely listed in this doc;

Installing and Upgrading Cisco Unified CME Software

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmeinstl.html

This thread has a nice note from Paolo!

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified Communications and Video&topic=IP Telephony&CommCmd=MB?cmd=pass_through&location=outline@^1@@.1dde8b54/2#selected_message

Hope this helps!

Rob

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