No inventory collection from some devices

Unanswered Question
Nov 8th, 2009

I am very new to Cisco Works and am having a problem with device inventory collection.

I am using LMS 3.0 with RME 4.2.0. I have devices that are working with config archive but do not work with inventory collection.

One of the device I am trying to get the inventory from is

The device credentials are correct as I can get a config archive from this device.

The job fails and I get the message "Device Collection Failed"

I have attached a IC_Server.log and a show tech from the device.

Any help would be very appreciated.

I have attached the IC_server.log



I have this problem too.
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Joe Clarke Sun, 11/08/2009 - 15:27

This looks like a known bug which is fixed in LMS 3.2. What version of code is this switch running?

Joe Clarke Mon, 11/09/2009 - 08:12

This is not a released version of code. Post the entire show ver output.

Joe Clarke Mon, 11/09/2009 - 12:05

This is a known bug (CSCsx58694). A patch is available from TAC, but the preferred solution is to upgrade to LMS 3.2.


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