Does anyone have created any scripts to send out an email?
For example, how to create the script for the following scenario: when caller is in the queue for 60 sec, the script sends out an email to notify supervisor with caller tel nr included in the emailbody.
I tried to use Creat eEmail Step, Attach eMail Step, SEnd eMail Step but run into errors. How to get caller tel nr (ANI)and paste it into email? Thank you in advance,