ABBRDIAL does not show up when the phone is on hook/off hook

Answered Question
Nov 9th, 2009

I have login to my ccmuser account and fill up the Speed Dial and ABBRDIAL to number 10. So there are 10 SD/ ABBRDIAL numbers that have been filled. The phone is the correct phone since I can see all of my lines/extensions.

Then I pick up the handset and press # 5 or 6 or 7 but the ABBRDIAL softkey does not show up.

I use the speaker phone (even though I think this is not the way to get the ABBRDIAL) and ABBRDIAL softkey does not show up.

Do I miss any steps to setup the ABBRDIAL softkey on my phone?

I am using 7965G and CUCM 6.1.

Thank you,

sienz

I have this problem too.
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Correct Answer by Jaime Valencia about 7 years 2 months ago

ok, i think you're confused or there is a typo, but i guess it's you're confused

on-hook means the handset is in the phone cradle, pressing the phone switch

off-hook means the handset if off the cradle, the phone switch is not being pressed because most probably you're holding the handset in your hand

NOW

3. I go to my phone and LIFT the hand set and press the number key.

that's OFF-HOOK, now read my initial post again

*****

The AbbrDial soft key will not show up if the phone is on speaker, off hook or in headset mode off hook. It only shows up when on hook and a number key on the phone has been pressed.

***

DO NOT LIFT the handset, press a number, what do you see?????

HTH

java

if this helps, please rate

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Jaime Valencia Mon, 11/09/2009 - 09:59

The AbbrDial soft key will not show up if the phone is on speaker, off hook or in headset mode off hook. It only shows up when on hook and a number key on the phone has been pressed.

HTH

java

if this helps, please rate

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sienz.sienz Mon, 11/09/2009 - 11:40

Thank you Java and Rob,

I am using CUCM 6.1.

I also did on hook NOT off hook but the AbbrDial soft key does not appear when i press the number key for example 5.

Here what I did:

1. I assigned a phone to my CUCM user account.

2. I login to my CUCM user page and fill up 10 speed dial and AbbrDial numbers.

3. I go to my phone and LIFT the hand set and press the number key.

on-hook = Lifting the handset

Result: AbbrDial soft key does not show up.

Any steps that i miss do i need to turn on any services?

sienz

Correct Answer
Jaime Valencia Mon, 11/09/2009 - 11:50

ok, i think you're confused or there is a typo, but i guess it's you're confused

on-hook means the handset is in the phone cradle, pressing the phone switch

off-hook means the handset if off the cradle, the phone switch is not being pressed because most probably you're holding the handset in your hand

NOW

3. I go to my phone and LIFT the hand set and press the number key.

that's OFF-HOOK, now read my initial post again

*****

The AbbrDial soft key will not show up if the phone is on speaker, off hook or in headset mode off hook. It only shows up when on hook and a number key on the phone has been pressed.

***

DO NOT LIFT the handset, press a number, what do you see?????

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

rob.huffman Mon, 11/09/2009 - 10:57

Hi Sienz,

Just to add a note to the excellent (correct) info from my friend Java (+5 points here buddy!) This behaviour does change in the "newer" CUCM versions. This info was nicely provided by Top Netpro Ginger;

Off-Hook Abbreviated Dialing

Cisco Unified Communications Manager release 7.1(2) (firmware 8.5(2)) introduces Off-Hook Abbreviated Dialing. The user can initiate Off-Hook Abbreviated Dialing while conferencing a call, while transferring a call, or while placing a new call after putting a call on hold.

--------------------------------------------------------------------------------

Note The phone must be assigned a softkey set that includes the AbbrDial softkey before it can be used. The softkey can be assigned by using the Softkey Template Configuration for the following states-Offhook, Offhook with Feature, and Digits After First.

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The following Cisco Unified IP Phones (SCCP and SIP) support Off-Hook Abbreviated Dialing:

•Cisco Unified IP Phone 7975G

•Cisco Unified IP Phone 7971G-GE

•Cisco Unified IP Phone 7970G

•Cisco Unified IP Phone 7965G

•Cisco Unified IP Phone 7962G

•Cisco Unified IP Phone 7961G

•Cisco Unified IP Phone 7961G-GE

•Cisco Unified IP Phone 7945G

•Cisco Unified IP Phone 7942G

•Cisco Unified IP Phone 7941G

•Cisco Unified IP Phone 7941G-GE

•Cisco Unified IP Phone 7931G

•Cisco Unified IP Phone 7911G

•Cisco Unified IP Phone 7906G

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/firmware/8_5_2/english/release/notes/7900_852.html#wp158457

Hope this helps!

Rob

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