I have login to my ccmuser account and fill up the Speed Dial and ABBRDIAL to number 10. So there are 10 SD/ ABBRDIAL numbers that have been filled. The phone is the correct phone since I can see all of my lines/extensions.
Then I pick up the handset and press # 5 or 6 or 7 but the ABBRDIAL softkey does not show up.
I use the speaker phone (even though I think this is not the way to get the ABBRDIAL) and ABBRDIAL softkey does not show up.
Do I miss any steps to setup the ABBRDIAL softkey on my phone?
I am using 7965G and CUCM 6.1.
ok, i think you're confused or there is a typo, but i guess it's you're confused
on-hook means the handset is in the phone cradle, pressing the phone switch
off-hook means the handset if off the cradle, the phone switch is not being pressed because most probably you're holding the handset in your hand
3. I go to my phone and LIFT the hand set and press the number key.
that's OFF-HOOK, now read my initial post again
The AbbrDial soft key will not show up if the phone is on speaker, off hook or in headset mode off hook. It only shows up when on hook and a number key on the phone has been pressed.
DO NOT LIFT the handset, press a number, what do you see?????
if this helps, please rate