11-09-2009 10:24 AM - edited 03-21-2019 01:46 AM
Is their a script or add-on to the UC500 that would allow for "dial by first name" to compliment the existing dial by last name script?
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11-16-2009 08:59 AM
Yes there is, since CUE 3.0. Please email ask-cue-editor@external.cisco.com for help with sample scripts. The parameter is called "dial-by-first-name".
Alternatively, you could flip first and last name in your CUE directory, but this obviously does not change the default AA prompt that is played to the caller and requests that you dial last name first.
Thanks,
Marcos
11-20-2009 01:09 PM
11-16-2009 08:59 AM
Yes there is, since CUE 3.0. Please email ask-cue-editor@external.cisco.com for help with sample scripts. The parameter is called "dial-by-first-name".
Alternatively, you could flip first and last name in your CUE directory, but this obviously does not change the default AA prompt that is played to the caller and requests that you dial last name first.
Thanks,
Marcos
11-18-2009 07:50 PM
I don't care what they say about you - you are the best!!!!!!
Thanks Marcos. BTW - drop me a direct email or call my cell regarding that call accounting customer we worked on - it went better than expected and you were a big part of that. Thanks.
11-20-2009 01:09 PM
This is great news!! Good job!
Marcos
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