Background:LMS 3.1:Campus 5.1.3;CS 3.2; Portal 1.1.0;RME 4.2
I can see the call managers with their associated icons in the topology maps and have verified snmp access via SNMP walk. I ran data collection and acquisition to no avail.
I noticed that the call managers (7845H MCS) are unable to have their inventory collected due to "RICS0001:Internal Error,unable to process the collected data from the device." I wanted to know if inventory collection of the Call manager is a requirement to get the phone info in UT. If so I checked the ICserver.log and found the following errors:
( Inventory: CISCO-ENTITY-ASSET-MIB attributes not supported by the device) &
(SQL Anywhere Error -193 primary key for table "software Element" is not unique)
I appologize for not attaching logs as I am prohibited. So I completely understand if I am unable to continue this post. I was hoping that I am just missing something simple or that you could point me in a direction