The Difference between CME AA and CUE AA?

Unanswered Question
Nov 9th, 2009
User Badges:

From the general views, the auto attendant features are similar between CME and CUE, but what the exact difference bewteen CME AA and CUE AA?

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.
virverma Tue, 11/10/2009 - 00:47
User Badges:
  • Silver, 250 points or more

In CME,

Basic automatic call distribution (B-ACD) and auto-attendant (AA) service is available to provide the following functionality:


•Automatic answering of outside calls with greetings and menus that allow callers to select the appropriate department or to dial known extension numbers.


•Managed call queues for hunt groups that route calls for different menu options.


•Tools for obtaining call statistics.


CUE has few other features like, GDM


check following documents,


Cisco Unified CME Basic Automatic Call Distribution and Auto-Attendant Service (B-ACD)

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/bacd/configuration/guide/40bacd.html


Cisco CME Basic Automatic Call Distribution and Cisco Unity Express Auto Attendant Interoperation Configuration Example

http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_configuration_example09186a0080566c4a.shtml


Configure and Manage the Cisco Unity Express System Auto Attendant,

http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_configuration_example09186a00803f82eb.shtml

Gary Tong Tue, 11/10/2009 - 01:07
User Badges:

Thank you, virverma.


You mean CUE AA covers all the functions of CME AA? I do need some detailed comparison to clarify the features that CUE AA can support but CME AA can Not.


Thanks in advance.


virverma Tue, 11/10/2009 - 06:52
User Badges:
  • Silver, 250 points or more

Actions

This Discussion