11-09-2009 08:14 PM - edited 03-15-2019 08:25 PM
From the general views, the auto attendant features are similar between CME and CUE, but what the exact difference bewteen CME AA and CUE AA?
11-10-2009 12:47 AM
In CME,
Basic automatic call distribution (B-ACD) and auto-attendant (AA) service is available to provide the following functionality:
â¢Automatic answering of outside calls with greetings and menus that allow callers to select the appropriate department or to dial known extension numbers.
â¢Managed call queues for hunt groups that route calls for different menu options.
â¢Tools for obtaining call statistics.
CUE has few other features like, GDM
check following documents,
Cisco Unified CME Basic Automatic Call Distribution and Auto-Attendant Service (B-ACD)
http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/bacd/configuration/guide/40bacd.html
Cisco CME Basic Automatic Call Distribution and Cisco Unity Express Auto Attendant Interoperation Configuration Example
Configure and Manage the Cisco Unity Express System Auto Attendant,
11-10-2009 01:07 AM
Thank you, virverma.
You mean CUE AA covers all the functions of CME AA? I do need some detailed comparison to clarify the features that CUE AA can support but CME AA can Not.
Thanks in advance.
11-10-2009 06:52 AM
Well there is not much difference in auto attendant but there is difference between CUE and CME,
please check this link,
http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel1_1_1/cme_gui/ch1_vmaa.html#wp1042827
11-10-2009 07:33 AM
Thanks a lot.
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