An agent be able to see his real time performance statistics on his desktop

Unanswered Question
Patrik Englund Thu, 11/12/2009 - 01:04

You have realtime statistics in the CTI Toolkit Agent Desktop as well with Calls handled today, handled calls time today, time talking today, time holding today, Time ready today and time not ready today. Along with this you also have realtime statistics of the skillgroups you belongs to with far more columns.


This Discussion