CUCM 5.3 rebooted automatically

ramnivaslal · ‎11-10-2009

Hi,

My SUB of version 5.3b(c) rebooted automatically. I don't know the reason. Can anyone help me how to check RCA for the reboot? Is there any log saved somewhere on CUCM so that I can capture it and analyze for the root caused.

Regards,

Ram

Jaime Valencia · ‎11-10-2009

You would need to look at the app log and SDI traces in order to determine root cause, i would suggest you reach TAC

BTW, if you don't have the info at the required level to log the errors there is now way to determine root cause.

HTH

java

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www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

ramnivaslal · ‎11-14-2009

Hi,

Thanks for reply. I will check SDI trace and let you know.

Thanks & Regards,

Ram