IVR Outbound Camnapign.
"Cisco Config Manager" --> "Outbound Option Campaign" --> "Abandoned call waiting time" =10 sec.
To the person the call arrives (from IVR Campaign), the person hears the first IVR prompt, further in 5 seconds the abonent dropped call.
The system marks such call as "Customer answered and was connected to agent" (code 10)
It is necessary for me to receive a code:
"Customer has been abandoned to an IVR (code 21)"
It important for this purpose that the system would redial.
How it is correct for settings?