Abandoned calls in IVR Campaign

Unanswered Question
Nov 10th, 2009
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IVR Outbound Camnapign.


Settings:

"Cisco Config Manager" --> "Outbound Option Campaign" --> "Abandoned call waiting time" =10 sec.


To the person the call arrives (from IVR Campaign), the person hears the first IVR prompt, further in 5 seconds the abonent dropped call.


The system marks such call as "Customer answered and was connected to agent" (code 10)


It is necessary for me to receive a code:

"Customer has been abandoned to an IVR (code 21)"


It important for this purpose that the system would redial.

How it is correct for settings?



ICM 7.2.7

IPIVR 3

CCM 4


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