RME 4.0.6 Device Package update failure

Unanswered Question
Nov 10th, 2009


i have downloaded a lot of new device packages for the RME 4.0.6. If i install this packages i get the following error message.

Installation failed for product [Resource Manager Essentials] with message : com.cisco.nm.xms.psu.packagemgmt.InstallerException: Repository in use.

Another Package Support Updater client session may be modifying device support.

I searched for the psu.lock file but i couldn't find this file. How can i fix this without reinstalling the lms?


I have this problem too.
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Joe Clarke Tue, 11/10/2009 - 08:51

Check NMSROOT/www/classpath/com/cisco/nm/xms/psu for a lock file. If it exists, delete it.

aeggers Tue, 11/10/2009 - 08:59


there is no lock file. i see that the psu.log is growing and growing, but after some minutes it starts again from 0 kbytes also if i stop the lms daemons ??


Joe Clarke Tue, 11/10/2009 - 09:11

That error can only mean a lock file exists. The only two lock files will be NMSROOT/Psu.Lock or NMSROOT/www/classpath/com/cisco/nm/xms/psu/psu-installer.lock. Post the full psu.log.

aeggers Tue, 11/10/2009 - 23:04


i have attached the psu.log file. There is no .lock file, i've checked this again. I tried again to update the device packages

After 1 hour i stopped the update.( normaly an update take max. 10 minutes. During the device package update i could see the the psu.log file was going into a loop. It starts at 0 kbytes -> growing to nearly 950kbytes and than it starts again at 0 kbytes


Joe Clarke Tue, 11/10/2009 - 23:10

Your package repository is corrupt. It needs to be recovered. There is a procedure available by contacting TAC. They will send you a package bundle and steps to recover the repository.

aeggers Tue, 11/10/2009 - 23:11

Hi Joe,

thank you very much. I will open a service request.

Have a nice day.



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