11-10-2009 09:19 AM - edited 03-15-2019 08:26 PM
We currently use Cisco Unity Express 4.0. Can we force callers to wait in queue for an allotted amount of time even though agents (or lesser skilled agents) may be available? How can we do that? With the Script Editor?
11-10-2009 09:50 AM
CUE does not provide any "out of the box" call queuing capability.
You would have to write your own using the script editor, however that is not a trivial task at all.
If you're using CME, you use B-ACD/AA for call queuing. Actually I think that would work for CM also.
11-10-2009 10:34 AM
Can you elaborate? Or can you think of another "work around" solution? I appreciate your thoughts.
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