I understand that CCX has a defined max of 300 agents. But what I can't seem to find out is if that is "configured", "concurrent logons", or both. I know when I have a system licensed for a certain amount I can configure more agents than I am licensed for. But I don't know if that is the case when you approach the maximum count.
Does any body know? Any references to this in CCO docs? I can find the maximum number without even trying, I just can't find a statement that confirms or denies the ability to configure more than 300 agents.
Thanks in advance,