Question on admin phone module 7962 with expansion module

Answered Question
Nov 11th, 2009

We have a phone that has multiple shared lines. What they want is to be able to pick up the handset and hear dial tone even if one of the other shared lines is ringing. Currently if one of the shared lines is ringing and she picks up the handset she has answered that call. Is there a way that the primary number is the only active one when the handset goes offhook. We can do this by having the user press the line button first... Changed "auto line select" and "auto call select" on the config layout but changing them didn't doing anything.



callmanger version 7-0-2

phone version 8-4-3


Thanks

Scott

Correct Answer by Rob Huffman about 7 years 3 months ago

Hey Scott,


Just to add a note to the great tips from Paul. +5 points here Paul :)


Excellent question here. Have a look at this setting the config behaviour has changed with the release of CUCM 6.1(3), have a look;


Always Use Prime Line = **Set this to True for your scenario





Tip The information in this section does not exist in the online help for Cisco Unified Communications Manager Administration or in any other Cisco Unified Communications Manager 6.1(x) document besides the release notes.



Description


After you configure the Always Use Prime Line setting in Cisco Unified Communications Manager Administration, when the phone is idle (off hook) and receives a call on any line, the primary line gets chosen for the call.





Tip To configure the Always Use Prime Line feature in previous releases of Cisco Unified Communications Manager, you configured the Always Use Prime Line service parameter for the Cisco CallManager service. In Cisco Unified Communications Manager 6.1(3), you can configure the Always Use Prime Line setting for devices and device profiles.



Cisco Unified Communications Manager Administration Configuration Tips


When you configure this feature, going off hook makes only the first line active, even when a call rings on another line on the phone; that is, the call does not get answered on that line. In this case, the phone user must choose the other line to answer the call.


For more configuration considerations, see Table 4.


GUI Changes


The Always Use Prime Line for Voice Message setting displays in the following windows in Cisco Unified Communications Manager Administration.


•System > Service Parameters (for Cisco CallManager service)


•Device > Phone


•Device > Common Phone Profile


•Device > Device Settings > Default Device Profile


•Device > Device Settings > Device Profile




Tip If you configure the Always Use Prime Line setting in the Service Parameter, Common Phone Profile, and in the Phone Configuration window, Cisco Unified Communications Manager uses the configuration from the Phone Configuration window.



http://www.cisco.com/en/US/docs/voice_ip_comm/cucmbe/rel_notes/6_1_3/cucmbe-rel_note-613.html#wp471834



Hope this helps!

Rob



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Paul Reck Wed, 11/11/2009 - 15:38

Hi Scott,


The auto line select controls the focus select between an active call and a second incoming call on any other line, while the auto call select does something similar for calls on the same line. Not quite what you're after. The behaviour is as expected for a shared line, having the user select the non-ringing line is a reasonable workaround IMO, if shared lines are actually required.


Are the shared lines on the expansion module for monitoring the status of the other lines or are they required to be shared for things like barge?


If they're just used for monitoring and you could use BLF speed dials to achieve this, with call pickup via a button press if the user with the expansion module needs to pick up those calls.


That would then resolve the problem of the phone focus switching to a ringing line.


regards,


Paul

Correct Answer
Rob Huffman Wed, 11/11/2009 - 15:57

Hey Scott,


Just to add a note to the great tips from Paul. +5 points here Paul :)


Excellent question here. Have a look at this setting the config behaviour has changed with the release of CUCM 6.1(3), have a look;


Always Use Prime Line = **Set this to True for your scenario





Tip The information in this section does not exist in the online help for Cisco Unified Communications Manager Administration or in any other Cisco Unified Communications Manager 6.1(x) document besides the release notes.



Description


After you configure the Always Use Prime Line setting in Cisco Unified Communications Manager Administration, when the phone is idle (off hook) and receives a call on any line, the primary line gets chosen for the call.





Tip To configure the Always Use Prime Line feature in previous releases of Cisco Unified Communications Manager, you configured the Always Use Prime Line service parameter for the Cisco CallManager service. In Cisco Unified Communications Manager 6.1(3), you can configure the Always Use Prime Line setting for devices and device profiles.



Cisco Unified Communications Manager Administration Configuration Tips


When you configure this feature, going off hook makes only the first line active, even when a call rings on another line on the phone; that is, the call does not get answered on that line. In this case, the phone user must choose the other line to answer the call.


For more configuration considerations, see Table 4.


GUI Changes


The Always Use Prime Line for Voice Message setting displays in the following windows in Cisco Unified Communications Manager Administration.


•System > Service Parameters (for Cisco CallManager service)


•Device > Phone


•Device > Common Phone Profile


•Device > Device Settings > Default Device Profile


•Device > Device Settings > Device Profile




Tip If you configure the Always Use Prime Line setting in the Service Parameter, Common Phone Profile, and in the Phone Configuration window, Cisco Unified Communications Manager uses the configuration from the Phone Configuration window.



http://www.cisco.com/en/US/docs/voice_ip_comm/cucmbe/rel_notes/6_1_3/cucmbe-rel_note-613.html#wp471834



Hope this helps!

Rob



Paul Reck Wed, 11/11/2009 - 16:04

Cheers Rob,


I learn something new everyday on here, I should read release notes a little closer :-)


(+5 points)


Paul

SCOTT JORDAN Thu, 11/12/2009 - 09:48

Hey Rob,

Thanks for the tip on the always use prime line setting. This fixed the issue.... You the MAN!




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