We have a phone that has multiple shared lines. What they want is to be able to pick up the handset and hear dial tone even if one of the other shared lines is ringing. Currently if one of the shared lines is ringing and she picks up the handset she has answered that call. Is there a way that the primary number is the only active one when the handset goes offhook. We can do this by having the user press the line button first... Changed "auto line select" and "auto call select" on the config layout but changing them didn't doing anything.
callmanger version 7-0-2
phone version 8-4-3
Just to add a note to the great tips from Paul. +5 points here Paul :)
Excellent question here. Have a look at this setting the config behaviour has changed with the release of CUCM 6.1(3), have a look;
Always Use Prime Line = **Set this to True for your scenario
Tip ï¿¼The information in this section does not exist in the online help for Cisco Unified Communications Manager Administration or in any other Cisco Unified Communications Manager 6.1(x) document besides the release notes.
After you configure the Always Use Prime Line setting in Cisco Unified Communications Manager Administration, when the phone is idle (off hook) and receives a call on any line, the primary line gets chosen for the call.
Tip ï¿¼To configure the Always Use Prime Line feature in previous releases of Cisco Unified Communications Manager, you configured the Always Use Prime Line service parameter for the Cisco CallManager service. In Cisco Unified Communications Manager 6.1(3), you can configure the Always Use Prime Line setting for devices and device profiles.
Cisco Unified Communications Manager Administration Configuration Tips
When you configure this feature, going off hook makes only the first line active, even when a call rings on another line on the phone; that is, the call does not get answered on that line. In this case, the phone user must choose the other line to answer the call.
For more configuration considerations, see Table 4.
The Always Use Prime Line for Voice Message setting displays in the following windows in Cisco Unified Communications Manager Administration.
â¢ï¿¼System > Service Parameters (for Cisco CallManager service)
â¢ï¿¼Device > Phone
â¢ï¿¼Device > Common Phone Profile
â¢ï¿¼Device > Device Settings > Default Device Profile
â¢ï¿¼Device > Device Settings > Device Profile
Tip ï¿¼If you configure the Always Use Prime Line setting in the Service Parameter, Common Phone Profile, and in the Phone Configuration window, Cisco Unified Communications Manager uses the configuration from the Phone Configuration window.
Hope this helps!