Mistakenly generate lic file with wrong mac address

Unanswered Question
Nov 12th, 2009
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Hi,

Can anyone help regarding the following issue :


We generate the lic file with MAC adderess of the Subscriber Node. But It should 1st node ( Pulisher mac address). Now how we can generate a new lic for correct mac address.


Thanks in advanced for help.


Aungshu

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Overall Rating: 5 (2 ratings)
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Rob Huffman Thu, 11/12/2009 - 02:48
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Hi Aungshu,


Cisco Licensing is very,very good about re-homing these licenses when required. Just send an email to;


[email protected]


Something like this;


We recently aquired licenses tied to PAK xxxxxxxxxxx for our CUCM 7.x cluster. We have a License tied to MAC CCCDDDAAABBB and now require the license to be re-homed to our Publisher MAC AAABBBCCCDDD accordingly. We mistakenly tied the license to our Subscriber MAC CCCDDDAAABBB


Here is the pertinent info;


End User Name - Bobmart.com

Legal Address

City,Country


Purchase Order Number - 111111

Sales Order Number - 2222333

Bill to ID - xxxxx

Ship to ID - xxxxxxxxx


Thanks in advance for all your help with this! Can you please email the new license to:


[email protected]



Hope this helps!

Rob


Brandon Svec Thu, 11/12/2009 - 14:38
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Wow! I had to rate you a 5 for that hand holding..

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