Mistakenly generate lic file with wrong mac address

aungshuman · ‎11-12-2009

Hi,

Can anyone help regarding the following issue :

We generate the lic file with MAC adderess of the Subscriber Node. But It should 1st node ( Pulisher mac address). Now how we can generate a new lic for correct mac address.

Thanks in advanced for help.

Aungshu

Rob Huffman · ‎11-12-2009

Hi Aungshu,

Cisco Licensing is very,very good about re-homing these licenses when required. Just send an email to;

licensing@cisco.com

Something like this;

We recently aquired licenses tied to PAK xxxxxxxxxxx for our CUCM 7.x cluster. We have a License tied to MAC CCCDDDAAABBB and now require the license to be re-homed to our Publisher MAC AAABBBCCCDDD accordingly. We mistakenly tied the license to our Subscriber MAC CCCDDDAAABBB

Here is the pertinent info;

End User Name - Bobmart.com

Legal Address

City,Country

Purchase Order Number - 111111

Sales Order Number - 2222333

Bill to ID - xxxxx

Ship to ID - xxxxxxxxx

Thanks in advance for all your help with this! Can you please email the new license to:

aungshu@mart.ca

Hope this helps!

Rob

aungshuman · ‎11-12-2009

Thanks for help.

Brandon Svec · ‎11-12-2009

Wow! I had to rate you a 5 for that hand holding..

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