"a couple hundred thousand dollars." ? No way.

Cisco UCCE licences are slightly cheaper than UCCX - UCCE is $1700 per seat - and I think UCCX is $1800.

You need a IPCC Enterprise licence for $15,000, and you will also need a queuing platform - so IPIVR with a few ports (or CVP), but since you would have bought that for UCCX it's a wash.

Hardware for 10 agents: you would need 4 servers (2 x Proggers, an AW/HDS and a WebView server) and the ability to control the UCCE domain (so either join an existing domain, or 2 more small servers for redundant DCs). Say 6 servers at $5k each - $30k plus the $15k for IPCC. And say a few ports on IPIVR - but you probably would have bought those ports for UCCX anyway. You can have more servers if you want HDS redundancy.

Make it $50k.

Regards,

Geoff

I was sticking to hardware alone by purchasing all Cisco gear, there are certainly cheaper routes. Thanks for providing greater detail.

david

Could you give me some information about 100 free UCCX seats that you can obtain buying CUCM?

Thank you a lot!