Personal Callback calls getting disconnected rendomly

Vikram Kachale · ‎11-12-2009

Hi,

We are using ICM 7.5(6) enterprise with OUTD dialer in redudent agent and MR pg's.

We have 42 dialer ports per PG and the normal calls in Preiview direct mode works fine.The only problem we facing is personel callback in preview direct mode and the normal calls in Preview only mode are getting disconnected randomly.

As the personal callback in Preview_direct and both normal and personal callback in preview direct are initiated from dialer itself where I am facing problem.

I have busy trigger and max calls are set to 2 and 2 respectively.

Kindly assist me in solving the issue.

Regards,

Vikram

Chad Stachowicz · ‎11-12-2009

Curious as to whaat kind of MTP you are using on your VIP30 ports... I would suggest not using CCM Based resourced but gateway based resources (even Software Sessions on gateway are fine so you don't use DSP);)

Chad

Vikram Kachale · ‎11-13-2009

Hi,

We are using Gateway software MTP as weel as call manager MTP.

One observation I want share is whenever I change the dial mode to Preview_only I shud see the Dialer port number on IP phone but I see the actual number of customer.

Regards,

Vikram