UC520 VMail Issue

Unanswered Question
Nov 12th, 2009
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Hi Guys,


I have had issues with vmail in the past. I use the StoneVoice Skype client to handle inbound and outbound calls.


I can call my extensions internal from 202 to 201 using Ip communicator to my 7975G etc and vmail works as it should.


All inbound calls are directed to ext 201. When a call comes in either via skype or my skype in number it drops into vmail but all I here is distrotion and cant make anything out and the vmail light doesnt come on.


If anyone would like to try and call you will hear what happens. Skype ID: R37747 or Skype In number: +44 131 208 2486.


Many Thanks


Brian

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Marcos Hernandez Mon, 11/16/2009 - 11:37
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Brian,


You need to make sure that you are using G.711 ulaw, 160 bytes packets (20 ms packetization rate) and no vad on your Skype call leg. If not, you will need to configure transcoding on your UC500 to be able to communicate with CUE without problems.


Thanks,


Marcos

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