CCX script Editing

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Nov 12th, 2009
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For my UCCX deployment i want to use a script which will first capture the last 3 digit dialled number(called no) based on that 3 digit it has to select the particular Queue.There will be five queues.Iam new to this script editing any one help me how to start this process.



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Jonathan Schulenberg Thu, 11/12/2009 - 18:13
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Unless you are dealing with hundreds of different numbers that are all somehow routed to the same application, seems like a waste of time.

If you have a few different numbers, just direct them to different JTAPI triggers on the same application. It's pretty easy to figure out which trigger started the script with the Trigger pallette steps and then a Match step.

If you really want to evaluate the Original Called Number instead of the trigger, you can use some java methods to do this with set step and then a match step.


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