Hi we have IPCCE vers 7.0 installed.
We installed CAD 7.2.1 successfully.
While trying to open Agent CAD we have the following error message (please see the image attached):
Unable to login, some reasons maybe:
- You entered an incorrect ID,password or extension.
- Your phone is offline or not configured correctly.
- A component in the Cisco ICM CTI OS system is offline.
I checked the first two reasons and verified that the login ID and password are correct, and also that the phone is online and well configured.
I Think that the 3d reason is the most probable but i cannot find what component of the cisco ICM ctios os failing!!!
I am really confused.
Can you please help me?
Thanks in advance