CAD Login Failure.

haouaswajih · ‎11-12-2009

Hi we have IPCCE vers 7.0 installed.

We installed CAD 7.2.1 successfully.

While trying to open Agent CAD we have the following error message (please see the image attached):

Unable to login, some reasons maybe:

- You entered an incorrect ID,password or extension.

- Your phone is offline or not configured correctly.

- A component in the Cisco ICM CTI OS system is offline.

I checked the first two reasons and verified that the login ID and password are correct, and also that the phone is online and well configured.

I Think that the 3d reason is the most probable but i cannot find what component of the cisco ICM ctios os failing!!!

I am really confused.

Can you please help me?

Thanks in advance

bhattacharya.suman · ‎11-13-2009

Is your CTIOS server online? What is the status you see on the CTIOS screen?

haouaswajih · ‎11-13-2009

Hi,

Thanks alot for your help.

In dact the issue was solved. All we have to do os to upgrade the CTIOS server from 7.0 to 7.2(4).

Thanks a lot