Call Pickup Answer button gone on incoming calls

d.anthony.hadley_2 · ‎11-12-2009

On CUCM 6.1.3, all incoming calls from the PSTN go to an operator who transfers the call to a group of users, all of whom are in the same Pickup group. Users can pickup the call. When the operator is not there and the call goes directly to all the users, they can hit the Pickup button but the Answer button is not there. Hence, they can not pickup the call. All internal calls work normally. Is there a parameter or a codec to look at? Thanks for any help

d.anthony.hadley_2 · ‎12-02-2009

This was the fix. I did it during the day and it was not service impacting:

Set enterprise parameter (System->Enterprise Parameters->Cisco Support Use 1) Cisco Support Use 1 to CSCsb42763 (case sensitive)

This operation added listbox (Route Plan->Route/Hunt->Hunt Pilot->hunt pilot XXXX -> Call Pickup Group) Call Pickup Group.

From this doc;

http://www.ciscotaccc.com/kaidara-advisor/voice/showcase?case=K11612191

1.- Enter

CSCsb42763 (in mixed case) in the Enterprise Parameter 'Cisco Support
Use 1' under the new group 'Cisco Support use Only' and click update. Only the value
CSCsb42763 in this parameter can enable the configuration. Change the
value to anything else to disable this functionality.

2. Go to Hunt Pilot Configuration page and select a call pickup group from the Call
Pickup Group dropdown list and click update.